Privacy Policy

Effective Date: January 2025

Welcome to Mercy Cards! This Privacy Policy explains how we collect, use, store, and protect your information when you use our electronic invitation card design and distribution services.

By accessing or using Mercy Cards services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

a. Personal Information

Contact Information: such as your name, phone number, email address, and event details.
Guest Information: phone numbers and names of invitees for card distribution purposes.
Event Information: event type, date, location, and other details necessary for card design and distribution.

b. Usage Data

Device information (browser, IP address, operating system)
Log data: access times, pages visited, referring website
Service interactions: package selections, card designs, distribution preferences
Attendance data: verification scans and attendance reports (for applicable packages)

2. How We Use Your Information

To design and personalize electronic invitation cards according to your event requirements
To distribute invitation cards via WhatsApp and SMS to your specified guests
To provide card verification and scanning services at your event (for applicable packages)
To send automated reminders and follow-up messages (for applicable packages)
To generate attendance reports and thank you messages (for applicable packages)
To improve our services, security, and user experience
To communicate service updates, package information, or respond to inquiries
To prevent fraud and comply with legal obligations

3. Sharing Your Information

We do not sell your personal data. We only share your data with:

Service Providers: like WhatsApp Business API or SMS gateway partners
Legal Authorities: where required to comply with law or protect our rights

4. WhatsApp Integration

We use the official WhatsApp Business API to deliver electronic invitation cards. We do not store WhatsApp messages or conversation content. All communications are secure and encrypted. Phone numbers are used solely for the purpose of delivering your invitation cards.

5. SMS Integration

We use trusted SMS gateway providers to deliver invitation cards to guests without smartphones or as part of our service packages. Phone numbers are used only for message delivery and are handled in accordance with our data retention policies.

6. Data Retention

We retain only the necessary data required to provide our services and generate reports (where applicable). Event-related data, including guest lists and attendance information, may be retained for a reasonable period to provide post-event services such as attendance reports. Temporary data used solely for message delivery is deleted shortly after use. You may request deletion of your data by contacting us.

7. Your Rights

You have the right to access, correct, delete, or receive a copy of your personal data. You may also request that we limit the processing of your information or object to certain uses. To exercise your rights, contact us at info@ecards.co.tz or via WhatsApp at +255 624 089 337.

8. Cookies and Tracking Technologies

We may use cookies to enhance user experience. You can disable cookies in your browser settings, although some features may not work properly.

9. Security

We use reasonable security measures, but no system is completely secure. Use the service at your own discretion.

10. Third-Party Links

We may link to third-party sites. We are not responsible for their content or privacy practices.

11. Children’s Privacy

Our service is not intended for users under 13. We do not knowingly collect data from children.

12. Changes to This Policy

We may update this Privacy Policy. Significant changes will be posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

📧 info@ecards.co.tz
📱 WhatsApp: +255 624 089 337 | +255 743 840 610
📍 Tanzania